Effective Date: May 20, 2026
Website: fixmedicalgroup.com
Business Name: FIX Medical Group
- Acceptance of Terms
By accessing or using the FIX Medical Group website, calling our practice (including any call answered or assisted by our AI voice assistant), enrolling in our SMS/text messaging program, or otherwise interacting with our digital and telephonic services, you agree to these Terms and Conditions (the “Terms”). If you do not agree with these Terms, you should not use these services.
These Terms apply to your use of our website, online content, AI voice assistant, and SMS program. They do not replace patient intake forms, treatment consent forms, financial policies, HIPAA Notice of Privacy Practices, insurance documents, or any other agreements you may sign as a patient.
- About FIX Medical Group
FIX Medical Group provides healthcare and wellness-related services, which may include chiropractic care, physical therapy, sports medicine, functional medicine, wellness care, regenerative medicine, medical services, cosmetic services, peptide therapy, red light therapy, and related treatments.
The information on our website and the information provided by our AI voice assistant is provided for general informational and educational purposes only.
- No Medical Advice Through Website, AI Voice Assistant, or SMS
The content on our website, statements made by our AI voice assistant, and any SMS messages we send are not medical advice, diagnosis, or treatment. Reading our website, submitting a form, sending an email, speaking with our AI voice assistant, exchanging SMS messages, or requesting an appointment does not create a doctor-patient, provider-patient, or therapist-patient relationship.
A professional relationship is created only after you are accepted as a patient and complete the required intake, consent, and evaluation process.
You should always consult a qualified, licensed healthcare provider regarding medical concerns, symptoms, diagnosis, or treatment decisions.
- Emergency Disclaimer
DO NOT USE THESE SERVICES FOR MEDICAL EMERGENCIES. If you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency room. Website forms, emails, online booking requests, voicemail, SMS messages, and our AI voice assistant may not be reviewed in real time and are not designed to respond to emergencies.
- Website Information Accuracy
We try to keep the website accurate and updated, but we do not guarantee that all information is complete, current, error-free, or applicable to your specific condition. Services, availability, providers, pricing, office hours, locations, promotions, and treatment options may change at any time without notice.
- Appointment Requests
Our website, AI voice assistant, and SMS booking links may allow you to request or schedule appointments. Submitting an appointment request does not guarantee that your appointment is confirmed.
An appointment is confirmed only after FIX Medical Group or its scheduling system confirms the date, time, location, provider, and service in writing or through a completed booking confirmation. We reserve the right to accept, decline, reschedule, or cancel appointment requests based on availability, provider judgment, service suitability, insurance requirements, patient eligibility, or other operational needs.
- Cancellations, Late Arrivals, and No-Shows
Patients may be subject to cancellation, late arrival, or no-show policies. These policies may be provided separately during scheduling, intake, or registration.
If you need to cancel or reschedule, contact us as soon as possible:
Phone: (619) 295-9791
Email: sandiego@fixmedicalgroup.com
- Eligibility for Services
Not all services are suitable for every individual. Some treatments may require consultation, medical evaluation, eligibility screening, consent forms, lab work, medical history review, or provider approval.
FIX Medical Group reserves the right to decline to provide a service if it is not appropriate, safe, available, legally permitted, or within the provider’s clinical judgment.
- Results Are Not Guaranteed
Healthcare, wellness, cosmetic, physical therapy, chiropractic, and regenerative treatments may vary from person to person.
We do not guarantee specific results, outcomes, timelines, improvements, pain relief, appearance changes, performance improvements, recovery results, or health benefits. Any examples, testimonials, before-and-after content, or educational information are not guarantees of results.
- Payments, Insurance, and Billing
Information on the website or provided by our AI voice assistant about pricing, insurance, payment options, or billing is for general information only and may change. Our AI voice assistant is not authorized to quote prices, confirm insurance coverage, or make binding financial representations.
You are responsible for understanding your insurance coverage, benefits, deductibles, copays, coinsurance, referral requirements, authorization requirements, and payment obligations. If insurance does not cover a service, denies a claim, or pays less than expected, you may be responsible for payment according to our financial policies.
Any payment terms, refund terms, package terms, or financing terms may be provided separately and will control where applicable.
- Promotions and Offers
From time to time, FIX Medical Group may display promotions, discounts, offers, or packages. Promotions may be limited by date, location, provider, service type, eligibility, availability, medical suitability, or legal restrictions. We may modify or cancel promotions at any time unless prohibited by law. Promotional content does not guarantee that a treatment is appropriate for you.
- User Responsibilities
By using our website, AI voice assistant, or SMS program, you agree that you will not:
- Use the services for illegal purposes
- Submit false, misleading, or fraudulent information, including providing another person’s phone number, email, or identity without authorization
- Attempt to access restricted systems or accounts
- Interfere with website, telephone, or SMS-system security
- Upload or transmit malicious code, viruses, or harmful files
- Copy, scrape, or reverse-engineer website content, AI prompts, or AI-generated outputs without permission
- Impersonate another person or entity
- Harass, threaten, or abuse our staff, providers, AI voice assistant, or other users
- Use our services to send spam or unauthorized marketing
- Submit another person’s private information without permission
- Attempt to manipulate, jailbreak, or extract sensitive information from our AI voice assistant
- Record calls with our AI voice assistant or our staff in violation of applicable law
We may restrict or block access to our services if we believe these Terms are violated.
- Website Content Ownership
All content on our website, including text, graphics, logos, images, icons, videos, service descriptions, layout, design, branding, AI voice assistant scripts and prompts, and other materials, is owned by or licensed to FIX Medical Group unless otherwise stated.
You may view and print website content for personal, non-commercial use only. You may not copy, reproduce, modify, distribute, sell, publish, or use website content or AI voice assistant content for commercial purposes without written permission from FIX Medical Group.
- Trademarks
The FIX Medical Group name, logo, branding, and related marks may not be used without our prior written permission. Any third-party names, trademarks, or logos appearing on the website or referenced by our AI voice assistant belong to their respective owners.
- Third-Party Links and Tools
Our website and the booking links sent via SMS or email may include links to third-party websites, booking tools, payment processors, review platforms, social media pages, maps, videos, or external resources. We do not control third-party websites and are not responsible for their content, policies, privacy practices, security, accuracy, or availability. Your use of third-party websites is at your own risk.
- Reviews, Comments, and User Content
If you submit reviews, comments, testimonials, photos, feedback, or other content, you grant FIX Medical Group permission to use, reproduce, display, edit, and publish that content for business, marketing, educational, or promotional purposes where legally permitted.
You agree not to submit content that is false, misleading, defamatory, offensive, unlawful, private, or violates another person’s rights. Do not include private medical details in public reviews or comments.
- Communication Consent
By providing your contact information, you agree that FIX Medical Group may contact you about appointments, inquiries, services, reminders, forms, billing, follow-ups, and related administrative matters using phone calls (including pre-recorded and AI-assisted calls), voicemail, email, and SMS/text messages.
Marketing communications will be sent only where permitted by law and, where required, with your prior consent. You may opt out of promotional communications, but we may still contact you for non-marketing matters such as appointments, billing, safety, or patient care.
- AI Voice Assistant Terms
This Section 18, together with Section 4 of our Privacy Policy, governs your use of and interaction with our AI voice assistant. By continuing on a call after being informed that you are or may be speaking with an AI voice assistant, you agree to the following:
A. Nature of the Service
Our AI voice assistant is automated software that uses speech recognition, natural language processing, large language models, and synthesized voice to interact with callers. It is not a human, not a licensed healthcare provider, and not authorized to provide medical advice, diagnoses, treatment recommendations, prescription information, dosing information, emergency triage, or legal advice.
B. Consent to Recording, Transcription, and AI Processing
You acknowledge and agree that calls handled by our AI voice assistant may be recorded, transcribed, stored, and processed by automated AI software for the purposes described in our Privacy Policy. If you do not consent, please notify the assistant, end the call, and contact us by email or in writing using the information in Section 29.
C. Information Accuracy and Limitations
The AI voice assistant may make mistakes, including mishearing words, misspelling names or email addresses, misunderstanding requests, providing incorrect or incomplete information, or failing to recognize urgent situations. You should verify any important information (such as appointment time, location, email address, or instructions) directly with our staff or in any written confirmation we send you. Statements by the AI voice assistant are not binding on FIX Medical Group, are not guarantees of pricing, insurance coverage, results, or appointment availability, and do not create a doctor-patient relationship.
D. No Medical Advice Through the AI Voice Assistant
Do not rely on the AI voice assistant for medical advice, diagnosis, treatment, or emergency response. The AI voice assistant is intended only to assist with general information about our practice and to help route calls or send self-service booking links.
E. Right to a Human Agent
You may at any time during a call ask to speak to or leave a message for a human staff member. We will make reasonable efforts to honor that request during regular business hours.
F. User Responsibilities During AI Calls
When interacting with the AI voice assistant, you agree to:
- Provide accurate information about yourself
- Not provide payment card numbers, full Social Security numbers, banking credentials, passwords, or detailed sensitive medical history through the assistant
- Not attempt to manipulate, jailbreak, abuse, or extract sensitive prompts or information from the assistant
- Not record the AI voice assistant or any other party on the call in violation of applicable law
- Not use the assistant on behalf of another person without their permission
G. Third-Party AI Vendors
Our AI voice assistant is operated using third-party software platforms and large language model providers. We are not responsible for outages, errors, latency, or other failures attributable to such third-party providers, except as required by applicable law.
H. Booking Confirmation
An appointment is not confirmed solely by speaking with the AI voice assistant. An appointment is confirmed only when you complete the booking flow using the self-service link we send you (and any required intake/consent documents) and receive a confirmation from our scheduling system or staff.
- SMS Terms of Service
This Section 19, together with Section 10 of our Privacy Policy, governs your enrollment in and use of our SMS/text messaging program.
A. Program Purpose
Our SMS program is operated by FIX Medical Group for the limited transactional purpose of sending self-service booking links and related appointment-request information to callers and prospective patients who request them. We do not send marketing or promotional messages through this program.
B. Consent and Opt-In
By providing your mobile number to us (for example, by giving it to our AI voice assistant, providing it on a form, or providing it during a call with our staff) and indicating that you would like to receive a booking link or other transactional SMS, you consent to receive SMS messages from us at that mobile number related to your request.
C. Messages You May Receive
- A booking link sent after you request an appointment
- Appointment-related confirmations, changes, or reminders, if you request them
- Service-related responses to your questions or to your reply messages
- Customer-care responses related to your inquiry
D. Message Frequency
Message frequency varies based on your interactions with us. Typical frequency is low (for example, one to a few messages following a single appointment-related interaction).
E. Message and Data Rates
Message and data rates may apply, depending on your wireless plan and carrier. FIX Medical Group is not responsible for charges from your wireless carrier.
F. Opt-Out (STOP) and Help (HELP)
Reply STOP to any SMS message we send you to opt out of further SMS messages. After you reply STOP, you will receive one final confirmation message and no further messages will be sent through this program unless you opt in again. Reply HELP for assistance, or contact us by phone or email.
G. Eligibility
You must be at least 18 years of age (or the age of majority in your jurisdiction) and the subscriber or customary user of the mobile number you provide.
H. Carriers Not Liable
Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to carrier and network conditions.
I. Privacy of SMS Data — No Sharing of Mobile Information for Marketing
A2P 10DLC NOTICE: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, appointment scheduling, hosting, telephony, and SMS/text message delivery, is permitted. All other use case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
J. Changes to the SMS Program
We may modify, suspend, or terminate the SMS program at any time, with or without notice. Continued use of the SMS program after changes are posted means you accept the updated SMS terms.
- Privacy
Your use of our website, AI voice assistant, and SMS program is also governed by our Privacy Policy. Please review it carefully to understand how we collect, use, and protect information.
- No Warranty
Our website, AI voice assistant, and SMS program are provided “as is” and “as available.”
FIX Medical Group does not guarantee that:
- The website, AI voice assistant, or SMS program will always be available
- They will be error-free
- They will be secure from all threats
- The information they provide will always be current or accurate
- Any defect will be corrected immediately
- They will meet your expectations
- They will be free from viruses or harmful components
You use these services at your own risk.
- Limitation of Liability
To the fullest extent permitted by law, FIX Medical Group, its owners, providers, employees, contractors, affiliates, AI voice assistant vendors, SMS providers, telephony providers, and representatives will not be liable for damages arising from your use of or inability to use the website, the AI voice assistant, the SMS program, or any related service.
This includes direct, indirect, incidental, consequential, special, punitive, or other damages, including loss of data, lost profits, service interruption, errors made by the AI voice assistant or SMS program, reliance on website content or AI-provided information, or third-party links. Nothing in these Terms limits liability where it cannot legally be limited.
- Indemnification
You agree to defend, indemnify, and hold harmless FIX Medical Group, its owners, providers, employees, contractors, affiliates, and representatives from claims, damages, losses, liabilities, costs, and expenses arising from:
- Your use of the website, AI voice assistant, or SMS program
- Your violation of these Terms
- Your submission of false or misleading information, or your enrollment of a mobile number you are not authorized to enroll
- Your violation of any law or third-party right
- Your misuse of website content or AI-provided information
- Availability of Services
Services shown on the website or referenced by our AI voice assistant may not be available from all providers. We may add, remove, suspend, or modify services at any time. Some services may require consultation, medical clearance, consent, lab testing, provider approval, or other requirements.
- Professional Judgment
All healthcare services are subject to professional judgment. Providers may recommend, modify, delay, or decline services based on patient safety, medical history, examination findings, risk factors, contraindications, legal requirements, or clinical appropriateness. Website descriptions and AI voice assistant statements do not override provider judgment.
- Patient Forms and Separate Agreements
If you become a patient, you may be required to complete additional forms and agreements, including:
- Intake forms
- Consent to treatment
- HIPAA acknowledgments
- Financial responsibility forms
- Insurance forms
- Telehealth consent, if applicable
- Cancellation/no-show policies
- Procedure-specific consent forms
If those documents conflict with these website Terms, the more specific patient document will usually control for patient care matters.
- Changes to These Terms
We may update these Terms at any time. Changes will be posted on this page with a new effective date. Your continued use of the website, AI voice assistant, or SMS program after changes are posted means you accept the updated Terms.
- Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any dispute related to the website, AI voice assistant, or SMS program will be handled in the appropriate state or federal courts located in San Diego County, California, unless another dispute process is required by applicable law or a separate written agreement.
- Contact Information
If you have questions about these Terms, contact us at:
FIX Medical Group
5030 Camino De La Siesta, STE 102
San Diego, CA 92108
Phone: (619) 295-9791
Email: sandiego@fixmedicalgroup.com
